Glen Forest Technology Support

Check out the resources below for technology support

Blackboard Collaborate Ultra (BBCU)

Password Assistance

General

Additional Audio/Video Troubleshooting

How to change audio/video settings in Google Chrome

  1. Open up a chrome tab/window

  2. Click on the 3 dots at the top-right and click settings

  3. Search Camera and click on Site Settings

  4. Click on the arrow next to camera

  5. Click on arrow/dots next to bb.collab and select allow

  6. Click on the arrow next to microphone and select allow

Audio Still Not Working?

Try pressing the Fn key and the F4 key on your keyboard at the same time. The little white dot light on the F4 key should be OFF

keyboard

Microphone Troubleshooting

Commonly Used Digital Platforms

Blackboard 24/7

  • blackboardFCPS 24-7 Learning provides parents access to available courses the student is enrolled in. Parents and students login using the same credentials as logging in to SIS.  

 Padlet

  • padletPadlet is an online bulletin board for students to post and collaborate, encouraging collaboration online. Students will use their @fcpsschools.net account to access Padlet.

EdPuzzle

  • ed puzzleEdPuzzle is an engagement tool which requires students to actively watch videos and respond to questions throughout the video.  Videos can be posted directly from their teachers or through youtube.  Students use their @fcpsschools.net account to log in to EdPuzzle. 

Flipgrid

  • flipgridFlipgrid is a website that allows teachers to create "grids" to facilitate video discussions. Each grid is like a message board where teachers can pose questions, called "topics," and their students can post video responses that appear in a tiled grid display. Students use their @fcpsschools.net accounts to log in to flipgrid.

Google Suite for Education 

  • google suiteA controlled environment in which  FCPS students, faculty, and staff can communicate, store files and collaborate on documents, spreadsheets and presentations. Collaboration can occur in real-time, all within a secure FCPS-managed online environment. The use of these tools provides an approved alternative to consumer Google accounts. G Suite for Education includes the following apps for students: Calendar, Classroom, Contacts, Draw, Drive, Docs, Keep, Forms, Mail, Sheets, Slides, Sites, and Tasks.  Students use their @fcpsschools.net accounts to access the G-Suite.

Peardeck

  • pear deckPear Deck is an interactive presentation tool used to actively engage students during learning. Teachers create presentations using their Google Drive account. Students log into the presentation with unique access codes and interact with questions while teachers monitor student and whole-class progress. Students will use their @fcpsschools.net account to access PearDeck.  

MyON

  • myonMyOn is a personalized digital library which provides students access to more than 6,000 enhanced digital books. 

Explore the FCPS Technology Support Page for Families

Student Technology Support

  • Students requiring additional technology assistance can submit a request for help. 

Parent Technology Support

  • Call the Parent Technology Help Desk at 833-921-3277. This will be answered by staff members between 7 a.m. and 11 p.m., seven days a week. Please specify if you need an interpreter when you call.